Privacy policy: AovUp Sales Agents
Last updated: October 12, 2026
AovUp Sales Agents ("the app") is a Shopify app made by AovUp (aovup.com). It helps a store credit orders to its sales reps and work out their commission. This policy explains what the app stores and why.
What the app stores
- The store's name, domain, currency and time zone, and the app settings the merchant chooses.
- The sales reps the merchant adds: name, and optionally email, phone and notes.
- Which customers are assigned to which rep: the Shopify customer ID and the customer's name, so the rep's list is readable.
- For orders credited to a rep: the order ID and number, its date, the product titles, quantities and prices needed to calculate commission, refunds, and commission status and payouts.
- For orders without a rep: the same order details, so the merchant can credit them later.
The app doesn't store customer email addresses, phone numbers, postal addresses or payment details, and it doesn't use cookies to track shoppers. When a shopper arrives through a rep's link, the storefront script adds the rep's referral code to the shopper's Shopify cart; nothing else is stored in the browser.
How it's protected
Customer names, and the order details kept for orders without a rep, are encrypted (AES-256) before they're saved. All traffic uses HTTPS, and every view of personal data (by store staff in the app or by a rep on their dashboard) is logged.
How it's used
The data is used only to show the merchant and their reps who sold what and how much commission is due. It isn't sold or shared with anyone else. A rep's dashboard link shows that rep their own orders, commission and assigned customers' names.
Where it's kept
On AovUp's servers. Shopify's privacy requests are honoured: customer data is removed when Shopify sends a customer redaction request, and all of a store's data is deleted when Shopify sends a shop redaction request (48 hours after the app is uninstalled). Access logs are kept for one year.
Contact
Questions or requests: hello@aovup.com.